Terms and Conditions of Sales
The Unit Cost each of The Black Swan and the Black AMP is USD $1,450.00
Tax – Shipment to inside Texas add 8.25% for State and Local Resale Tax.
Payment – We accept personal checks at this time. Shipment of orders paid for by check will not occur until the respective issuing bank has cleared and paid on the check. Mail the check to:
PO Box 340491
Austin, TX 78738
Ordering – Please send us an email including your phone number and shipping address and we will contact you to work out the details.
Shipping & Insurance – Austin Audio Works charges $60.00 US for freight and insurance on new product orders shipping via insured FedEx or UPS for product shipments directly to the Customer’s specified location. Tracking numbers are emailed to the customer upon shipment. Alternative shipping methods can be specified but is then the financial responsibly of the customer. Pricing and delivery time estimates will be cleared with the Customer prior to billing and shipment. Austin Audio Works does not permit factory pickup nor does it recommend or use USPS for shipments.
Delivery Time – WE ARE CURRENTLY BACKORDER 3 WEEKS ON BOTH THE SWAN AND AMP . if product is in inventory it is typically less than 48 hours from payment clearance plus the time it takes FedEX or UPS to deliver the product to you (typically 3 to 5 additional days). We will inform you of it at the time we process and clear your order and provide a tracking number.
NOTICE – AAW Products are hand-crafted in small quantities and auditioned before release. Due to supply chain issues associated with the current medical state of the world, there may be up to 4 weeks delay. You will be informed when ordering as to the current anticipated delivery time.
Foreign Orders – Orders from outside the US are handled on an individual basis via email with the factory.
Technical problems with new Product – If you are having technical problems with a new AAW product please CONTACT us immediately before attempting to send the unit back. If Support cannot resolve the issue you will be given a Return Authorization Number for the return of the unit for immediate service.
Refunds – Austin Audio Works operates on a 2-week no-questions asked return policy – that is up to two weeks after you receive the unit you may post its return for a full refund regardless of the reason as long as it is returned in the same cosmetic and operational condition as it was when you originally received it.
If you decide to return the product for whatever reason, you will need a Return Authorization Number from us or we will refuse the shipment. You are responsible for the cost, insurance, and quality of return shipping. We will inform you of the arrival of the product at the factory prior to inspection.