Product Documentation

Frequently Asked Questions

Ordering

Can I listen to your products before purchasing?

We offer a 2 week (14 day) audition period for you to make sure the item works in your system.

If you need to return a product during the audition period you must inform us and provide return tracking during that time. Please contact us at sa***@au**************.com or 1 (512) 912-6820 to obtain an RMA ( Return Merchandise Authorization) number details required for shipping back the product.  Return packages must be externally marked with the provide RMA number.  We will refuse the shipment of any product sent without an RMA.

Funds will be returned once the unit is received in the same cosmetic and operational condition as when you originally received it, along with all original accessories, in the original box. We will inform you of the arrival of the product at AAW prior to inspection.

You are responsible for the cost of shipping of the unit back to us, along with a restocking fee of 10% of the total price of the item(s) returned. Payment processing fees will not be returned, these are an additional 3-6% (based on payment method).

Do you ever offer special deals or promotional prices?

In general, no.  Call me on it if you ever see a sale around here but the price is the price.  Occasionally we may have B stock items, which will be listed on the site if we do.

Can I call you to ask about a deal on 'B-stock' items?

Any B-stock items we have  (damaged, demo, or returned product) will be listed on the web storefront.  If you don’t see it there, we don’t have it.

What voltage are your products?

All amplifiers shipped in the US will come with a 110 VAC to 16VAC plug in wall transformer.

The amplifiers can also work with an appropriate 220-240 VAC to 16VAC transformer as well.

Do you ship internationally?

Not at this time, we’re just not set up for it yet. We hope to start selling internationally by mid 2024, so please check back with us soon. Or, contact us and we’ll get in touch when we can ship to your location.

Tax and Shipping

Do you charge sales tax?

We’re required to collect taxes on sales to residents of Texas and Illinois.

If AAW doesn’t collect sales or use tax in your state, you purchase is (unfortunately)  NOT necessarily exempt from sales or use tax. Some states require purchasers in that state to file a sales or use tax return at the end of the year reporting all non-taxed purchases and pay tax on those purchases. Any information about how your state collects taxes should be found on your state’s Department of Revenue website

Do you charge for shipping?

Ground shipping in the contiguous United States, with tracking number and adult signature required, is contained in the price of all products.

If you need a specific delivery date or method please contact us at or****@au**************.com.  We may charge you for additional delivery fees.

When will my item ship?

If a product is listed as in stock it usually ships in one business day from payment clearance. Ground delivery in the CONUS typically takes 3 to 5 additional days. We’ll inform you of the estimated shipping time and provide a tracking number when we process and clear your order.

Can I specify a delivery date or method for my order?

If you need a specific delivery date or method please contact us at or****@au**************.com.  We may charge you for additional delivery fees.

Can I pick up my item?

Sorry, we can’t do local pickups at this time.

Do you ship internationally?

Not at this time, we’re just not set up for it yet.  We hope to start selling internationally by mid 2024, so please check back with us soon.  Or, contact us and we’ll get in touch when we can ship to your location.

Returns and Warranties

My item arrived damaged or DOA, now what?

Don’t worry, we’ll replace the item if it arrives damaged.  That would be rare though, our products are packed pretty well. We don’t want stuff to break any more than you do!

In the rare case that an item is damaged in transit, please contact us within 3 business days of delivery. If we can’t resolve the issue we’ll give you a Return Merchandise Authorization (RMA) number and instructions for the return of the unit for replacement.

Do you accept returns?

We offer a 2 week (14 day) audition period for you to make sure the item works in your system.

If you need to return a product during the audition period you must inform us and provide return tracking during that time. Please contact us at sa***@au**************.com or 1 (512) 912-6820 to obtain an RMA ( Return Merchandise Authorization) number details required for shipping back the product.  Return packages must be externally marked with the provide RMA number.  We will refuse the shipment of any product sent without an RMA.

Funds will be returned once the unit is received in the same cosmetic and operational condition as when you originally received it, along with all original accessories, in the original box. We will inform you of the arrival of the product at AAW prior to inspection.

You are responsible for the cost of shipping of the unit back to us, along with a restocking fee of 10% of the total price of the item(s) returned. Payment processing fees will not be returned, these are an additional 3-6% (based on payment method).

Who pays shipping for returned items?

If you are returning an item during the 15 day audition period you are responsible only for the cost of shipping of the unit back to us.

If you need to return a product during the audition period you must inform us and provide return tracking during that time. Please contact us at sa***@au**************.com or 1 (512) 912-6820 to obtain an RMA ( Return Merchandise Authorization) number details required for shipping back the product. Return packages must be externally marked with the provide RMA number. We will refuse the shipment of any product sent without an RMA.

Funds will be returned once the unit is received in the same cosmetic and operational condition as when you originally received it, along with all original accessories, in the original box. We will inform you of the arrival of the product at AAW prior to inspection.

If you are returning an item for repair or replacement under warranty we will pay shipping both ways for any product found to be defective.

How do I return an item or obtain an RMA ?

If you need to return a product to AAW for service or any other reason, please contact us at in**@au**************.com before sending the product back.  If we cannot resolve the issue you will be given a Return Merchandise Authorization (RMA) and instructions for the return of the item for service. We will refuse the shipment of any product sent without an RMA.

What's the warranty on products?

Austin AudioWorks warrants to the original purchaser that this product shall be free from defects in material and workmanship for three (3) years from the date of purchase. Date of purchase will be based on customer receipt, otherwise date of manufacturing will be used.

If you need to return a product for repair under this warranty please contact us at sa***@au**************.com or 1 (512) 912-6820 to obtain an RMA ( Return Merchandise Authorization) number details required for shipping back the product.  Return packages must be externally marked with the provide RMA number. We will refuse the shipment of any product sent without an RMA.

During the warranty period, we will repair (at our expense) any products that are found to be defective. If we cannot repair it, we will replace it with a comparable unit or issue a full refund. In no case is a customer authorized to send a defective unit to a 3rd party repair center without our consent, and we will not pay for any repairs that we do not perform.

This warranty shall not apply if a product: (a) is modified or tampered with; (b) is damaged by negligence, accident, unreasonable use, or other causes unrelated to defective materials or workmanship, or (c) has had the serial number altered or removed.

Any implied warranties, including warranties of merchantability and fitness for a particular purpose, are hereby limited in duration to the warranty period of 3 years. In no event shall Austin AudioWorks be liable for consequential or incidental damages resulting from the breach of any implied or expressed warranties. Some states do not allow these limitations, so they may not apply to you. You may also have other rights which vary from state to state or province to province.

I opened or modified the unit. Can I still return it? Is it still under warranty?

No.  Opening or modifying the unit voids the warranty and refunds will not be issued.

I bought my AAW product used. Is it still under warranty?

No.  The product warranty is to the original purchaser.

That doesn’t mean we won’t repair a unit for you though.  If you have issues with an AAW product you’ve purchased used please go ahead and contact us, we may be able to repair it for you.

About Austin AudioWorks

Where is Austin AudioWorks located?

Austin, Texas.   Our full, corporate address is: Austin AudioWorks, Inc., Ste 350-256, 12400 Highway 71 W., Austin, TX 78738

Can I stop by ? Or take a tour of AAW ?

Sorry, no tours or visits are possible currently. We’re small and really focusing on getting orders out the door right now.

What's with the bird?

The bird is the Geococcyx californianus, a.k.a. the Greater Roadrunner.  Specifically, it’s a particular roadrunner that likes to bother Barry by streaking back and forth across his deck as he’s trying to design stuff in his study.  Barry wondered about the hearing system of roadrunners and briefly considered adding a roadrunner-focused equalization curve to the phono-preamp he was working on (until cooler heads prevailed.)

Actually, Barry originally intended the AAW mascot to be Otospermophilus variegatus, the black rock squirrels that usually share the deck with the roadrunner. Then came the unfortunate peanut butter sandwich incident and, multiple rabies shots later, the Roadrunner got the nod for the position.

Barry imaginatively named the Roadrunner ‘Austin.’  Guess what the rock squirrel’s name was going to be?

Why 'Austin AudioWorks' ?

Since retiring from VanLife, Barry has called Austin home.

And alliteration.

Why is the pre-amp called the 'Black Swan' ?

Barry says:

“The name ‘Black Swan’ came from Galen Gereis, creator of Belden’s superb Iconoclast audio cable line. I sent him the very first prototype of the pre-amp, in the black enclosure it’s still made in today, and asked for his opinion. He said in his consideration it was the ugliest thing he had ever seen.

Wonderful, I thought. And this guy’s supposed to like me.

Then he hooked it up anyway and the performance floored him. He said to me ‘This is truly a Black Swan.’

Thus the name.”

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