Product User Manuals

Frequently Asked Questions

Products

Can I listen to your products before purchasing?

We offer a 2 week (14 day) audition period for you to make sure the sound is right for you.  Contact us for a return up to 14 days after you receive the unit for a full refund of your invoiced cost (plus tax) as long as it is returned in the same cosmetic and operational condition as when you originally received it, along with all original accessories in the original box. You are responsible only for the cost of shipping & insurance of the unit back to us with a valid RMA.

What voltage are your products?

All Austin AudioWork products come with 110V Power supplies.

Why is the pre-amp called the 'Black Swan' ?

Barry says:

“The name ‘Black Swan’ came from Galen Gereis, creator of Belden’s superb Iconoclast audio cable line. I sent him the very first prototype of the pre-amp, in the black enclosure it’s still made in today, and asked for his opinion. He said in his consideration it was the ugliest thing he had ever seen.

Wonderful, I thought. And this guy’s supposed to like me.

Then he hooked it up anyway and the performance floored him. He said to me ‘This is truly a Black Swan.’

Thus the name.”

Orders and Shipping

Do you charge sales tax?

We only charge sales tax for customers located in Texas.

Do you charge for shipping?

Shipping is free on all products.

When will my item ship?

If a product is in inventory it usually ships in one business day from payment clearance. Ground delivery in the CONUS typically takes 3 to 5 additional days. We’ll inform you of the estimated shipping time and provide a tracking number when we process and clear your order.

Can I pick up my item?

Sorry, we can’t do local pickups at this time.

Do you ship internationally?

Not at this time, we’re just not set up for it yet.  We hope to start selling internationally by mid 2024, so please check back with us soon.  Or, contact us and we’ll get in touch when we can ship to your location.

My item arrived damaged or DOA, now what?

Don’t worry, we’ll replace the item if it arrives damaged.  That would be rare though, our products are packed pretty well. We don’t want stuff to break any more than you do!

In the rare case that an item is damaged in transit, please contact us within 4 business days of delivery. If we can’t resolve the issue we’ll give you a Return Materials Authorization (RMA) number and instructions for the return of the unit for replacement.

Do you take returns?

We offer a 2 week (14 day) audition period for you to make sure the sound is right for you.  Contact us for a return up to 14 days after you receive the unit for a full refund of your invoiced cost (plus tax) as long as it is returned in the same cosmetic and operational condition as when you originally received it, along with all original accessories in the original box. You are responsible only for the cost of shipping & insurance of the unit back to us with a valid RMA (see below).

About Austin AudioWorks

Where is Austin AudioWorks located?

Austin, Texas.   Our full, corporate address is: Austin AudioWorks, Inc., Ste 350-256, 12400 Highway 71 W., Austin, TX 78738

Can I stop by ? Or take a tour of AAW ?

Sorry, no tours or visits are possible currently. We’re small and really focusing on getting orders out the door right now.

What's with the bird?

The bird is the Geococcyx californianus, a.k.a. the Greater Roadrunner.  Specifically, it’s a particular roadrunner that likes to bother Barry by streaking back and forth across his deck as he’s trying to design stuff in his study.  Barry wondered about the hearing system of roadrunners and briefly considered adding a roadrunner-focused equalization curve to the phono-preamp he was working on (until cooler heads prevailed.)

Actually, Barry originally intended the AAW mascot to be Otospermophilus variegatus, the black rock squirrels that usually share the deck with the roadrunner. Then came the unfortunate peanut butter sandwich incident and, multiple rabies shots later, the Roadrunner got the nod for the position.

Barry imaginatively named the Roadrunner ‘Austin.’  Guess what the rock squirrel’s name was going to be?

Why 'Austin AudioWorks' ?

Since retiring from VanLife, Barry has called Austin home.

And alliteration.